Shop rules
General provisions
1. These regulations define the rules for making purchases in the NAOKO-STORE.PL online store operating at: www.naoko-store.pl , which is run by the Seller.
2. Whenever the Regulations refer to:
a) Sellers - it means
CONCEPT101 sp. Z o.o.
ul. Romanowska 55B / 32B , 91-174 Łódź
NIP: 7252288381 hereinafter referred to as NAOKO
b) Client - means a natural person with at least limited legal capacity and persons over 13 years of age, subject to Articles 11-24 of the Civil Code, as well as a legal person or entity organizational without legal personality, with legal capacity and capacity to perform acts in law.
c) Store - it means the online store naoko-store.pl, run by the Seller at the Internet address www.naoko-store.pl.
d) Goods or Goods - it means goods offered by the Seller for retail sale available in the Store.
e) Price - it should be understood as the gross price of the Good placed next to the information about the Good, expressed in Polish zlotys, not including the costs of delivering the Good.
f) Suppliers - it means Poczta Polska, InPost or a courier company cooperating with the Seller.
g) Costs of delivering the Goods - are understood as the charges for delivering the Goods to the Customer.
h) Order - it shall mean an order for Goods or Goods placed by the Customer in the Store in accordance with these Regulations. Placing Orders in the Store is possible 24 hours a day, all days of the year.
2. The seller declares that all products offered in the naoko-store.pl store are brand new, free from physical and legal defects, and have been legally placed on the Polish market.
3. The information provided on the Store's website does not constitute an offer within the meaning of the Civil Code. They constitute an invitation to submit offers by customers.
4. Store customers are prohibited from providing illegal content.
5. The store is obliged to apply the code of good practice pursuant to art. 2 points 5 of the Act of August 23, 2007 (Journal of Laws of September 20, 2007) on counteracting unfair market practices understood as a set of rules of conduct, in particular ethical and professional standards, of entrepreneurs who undertook to comply with them in relation to one or more market practices.
Type, scope and conditions of electronically supplied services
1. naoko-store.pl sells goods via the naoko-store.pl Online Store and provides the "NEWSLETTER" service. The condition for the provision of services specified in the Regulations is to read the Regulations and accept its provisions.
2. Services provided electronically on the basis of these Regulations consist in enabling the use of the naoko-store.pl Online Store in order to conclude a sales contract and its implementation, and the "NEWSLETTER" service consists in sending a message containing information about the current offer.
3. The "NEWSLETTER" service is free of charge and requires consent to the sending of commercial information, as well as an indication of the e-mail address to which messages are to be sent.
4. In order to use the services provided under these Regulations, the User should have:
* web browser: Internet Explorer version not older than 8.0 or Mozilla FireFox version not older than 9.0 or Chrome version not older than 10.0 or Opera version not older than 10.0,
* Java Script enabled,
* Cookies enabled,
* active e-mail address
5. Gift cards are redeemed once for the entire amount.
Conditions for the execution of the Order
1. Orders are processed only throughout the European Union and the United States.
2. Placing an order via the Store's website consists of the following steps:
* selecting goods from among those presented on the Store's website,
* adding them to the basket,
* selecting the method of payment and delivery,
* logging in to the Customer's account in the event that the order is placed by a registered customer
* providing the data necessary to complete the Order and accepting these Regulations if the order is placed by an unregistered customer.
clicking "order and pay" button.
3. The customer receives an automatically generated message to the e-mail address provided, asking for confirmation of placing the Order by clicking on the link contained in the message.
Payment rules
1. The amount due for the Goods and the costs of delivering the Goods may be paid according to the following options:
a. in cash (cash on delivery) in the case of delivery of the Goods by the Supplier,
b. by credit card - by means of a system enabling online payments on the Store's website, when the card held by the Customer gives him such an option,
c. by bank transfer and online transfers via Przelewy24
d. by transfer to the bank account:
Santander Bank 66109027050000000149931660
2. At the Customer's request, an electronic VAT invoice will be issued for the order.
Delivery of the ordered Item
1. The delivery of the order takes place by sending the ordered goods to the address indicated by the customer through the available shipping services (carrier). The shipping cost is added to the cost of the order in accordance with the shipping cost table. It is not possible to pick up a personal order in stationary boutiques.
Orders paid for or cash on delivery are shipped within the time specified in the card for each product. The deadline is specified in working days counted from the next day from placing the order (on working days, unless the delivery time is longer, otherwise the order receives an individual delivery time). An indicative delivery date is given in the description of each product.
2. The customer is asked to check the condition of the shipment upon receipt. In the event of a loss or damage to the item, the Customer is asked to take all steps necessary to determine the carrier's liability, informing the Store about this fact: writing a protocol specifying the condition of the shipment and the circumstances of the damage and signing both by the carrier and the recipient of the shipment.
3. There is a customs duty in the zone outside the EU tariff. It is independent of us, charged by the carrier and according to its price list.
Dear customers!
Return of purchased Item
1. Pursuant to Art. 27 of the Act of May 30, 2014 (Journal of Laws of 2014, item 827) on consumer rights, the Consumer has the right to withdraw from the contract without giving any reason by submitting a declaration of withdrawal to the Store within 14 days from the delivery of the item. To meet the deadline, it is enough to send a statement before its expiry.
2.Returns should be sent to the following address:
NAOKO,
DTW Logistics
Kopytów 44e
05-870 Błonie
3 The consumer is obliged to return the goods to the entrepreneur immediately, but not later than 14 days from the day on which he received the products physically. To meet the deadline, it is enough to return the items before its expiry. The consumer bears the direct cost of returning the item. If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Store, the Store is not obliged to refund the additional costs incurred by the consumer.
4. The shop, no later than within 14 days from the date of e-mail acceptance of the returned goods, will return to the consumer all payments made by him, without shipping costs, however, it may withhold the reimbursement until the goods are returned or the consumer provides proof of its return. 5. The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. Moreover, pursuant to Art. 38 sec. 5 of the Act on consumer rights, the right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts where the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned for hygiene reasons, if the package has been opened upon delivery. 6. Detailed information on withdrawal from the contract and a model withdrawal form are available here . 7. In the event of a return, the consumer must complete the appropriate form available on our website in electronic or print version. 8. The store does not accept cash on delivery returns, the amount due is always sent to the customer, after accepting the return, to the account from which the payment was made, within 14 days from the e-mail acceptance of the return and providing the correct consumer account number. 9. Gift cards are not refundable or exchangeable. If you pay with a gift card, you will receive a refund in the form of a gift card. 1. With regard to customers who are consumers, the Seller is responsible for the non-compliance of the Goods with the contract. In the case of Customers who are not consumers, the Seller is responsible for the principles set out in the Civil Code. 2. The products offered by the Store have a manufacturer's warranty. The warranty period for each product can be found in its description on the Store's website. 3. The Store is liable for non-compliance of the Goods sold with the contract, when the item sold by it has a defect reducing the value of the item, the usefulness of the item, when the item does not have the properties that the Store provided in the product description, when the item was delivered in an incomplete or incomplete state, and in the moment the contract was concluded, the consumer did not know about it. 4. The condition for retaining the right to use the complaint is to notify about the defect immediately after its detection. Complaints should be sent to the address of the store within 14 days of notification. The customer has the right to remove the defect, replace the defective item with another, without a defect. If repair or replacement is not possible, the costs will be reimbursed. The complaint will be considered by the Store within 14-21 days from the date of receipt of the advertised product along with the required documents. 5. The warranty is valid for a period of 24 months from the completion of the contract. 6. Complaint form available here . 7.The goods under complaint should be sent back with a description of the complaint to the following address: 1. By registering in the Store, the Customer agrees to the collection and processing by the Seller of the personal data provided in the form within the meaning of the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 926) in order to fulfill the Orders made in the Store. 2. Providing personal data by the Customer is voluntary, however, the lack of consent to the processing of personal data prevents the registration and execution of the Customer's orders in the Store. 3. The customer may consent to receive advertising and commercial information from the Seller, including by means of electronic communication. This consent is given by the Customer by selecting the appropriate option on the registration form. Expressing consent is not a condition for the implementation of the Order. 4. The customer has the right to access and correct the personal data provided, as well as to request deletion of data. 5. The administrator of the Customer's personal data is: NAOKO - naoko-store.pl 1. The regulations come into force on May 5, 2016. 2. The Store Regulations may change with changes for the future. Each User will be informed about the content of the changes to the Regulations by posting a message on the Store's website about the amendment to the Regulations, containing a list of changes and maintaining this information for a period of 14 calendar days, and Users who have a User Account will be additionally notified by the Store by sending to the e-mail address indicated by them in the registration form, information containing a list of amendments to the Regulations. Information about the amendment to the Regulations will take place no later than 14 calendar days before the introduction of the amended Regulations. If the User who has a User Account does not accept the new content of the Regulations, he is obliged to notify the Store about this fact within 14 days from the date of notification of the change in the Regulations. 3. Any disputes related to the services provided by the Store will be settled by common courts. A customer who is a consumer has the option of using an out-of-court complaint and redress procedure before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on how to access the above-mentioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes". 1. The present terms and conditions set rules of making purchase online in NAOKO-STORE.PL available at: www.naoko-store.pl, who is run by the Seller. 2. Whenever these Terms and Conditions refer to: a) the Seller- shall mean NAOKO, CONCEPT101 sp. Z o.o. c) Shop- shall mean internet shop naoko-store.pl, conducted by the Seller under following website: www.naoko-store.pl d) Goods- shall mean goods offered by the Seller for retail, available in the Shop e) Price- shall mean gross price shown next to the information about the Goods, presented in Polish Zloty, excluding shipment costs of the Goods f) Provider- shall mean Polish Post, InPost or courier company cooperating with the Seller g) Costs of delivery of the Goods- shall mean payments for delivery of the Goods to the Client h) Order- shall mean order for the Goods made by the Client in the Shop according to following Terms and Conditions Making orders in the Shop is possible 24 hours a day every day of the year. 2. The Seller states that all the products offered in the Shop naoko-store.pl are brand new, free from material defects and title defects and were legally admitted to trading on a territory of Poland. 3. Information given on webpage of the Shop do not constitute an offer within the meaning of the Civil Code. They constitute an invitation to offer making by the Customers. 4. Terms and conditions prohibit the illegal content. 5. The online shop is obliged to apply the code of good practices based on Article 2, section 5 of the Act of 23 August 2009 (Journal of Laws from 20 September 2007) on prevention of unfair market practices understood as a set of principles of conduct, especially of professional and ethical standards of entrepreneurs who have undertaken to be bound by it in relation to one or more particular commercial practices or business sectors. 1. naoko-store.pl conducts sell of goods via Internet store naoko-store.pl and provides “NEWSLETTER” service. The condition of services described in the Terms and conditions is to become familiar with regulations and its acceptance. 2. Services supplied electronically, according to the following Terms and conditions, consist in enabling to use the online store naoko-store.pl in order to conclude a sale agreement and complete it, and “NEWSLETTER” service consist in sending message containing information about current offer . 3. The "NEWSLETTER" service is free of charge and requires to give the consent for sending commercial information and also to indicate e-mail address, to which the messages are supposed to be sent. 4. In order to use service based on hereby Regulations, the User should have: * Internet browser: Internet Explorer in version not older than 8.0 or Mozilla FireFox in version not older than 9.0 or Chrome in version not older than 10.0 or Opera in version not older than 10.0; * activated Java Script use * activated Cookies files use * active e-mail 1. Orders are delivered only on the territory of whole European Union and United States of America. 2. Placing the order using Internet webpage of the Shop needs following operations: * choosing the goods among those presented on webpages of the Shop * adding the goods to the basket * choosing payment method and delivery * login to customer's account in case, when the order is placed by registered customer * Providing of the data necessary to perform the contract and accept the following Regulations in case, when the order will be placed by unregistered Customer * click “order and pay” buton 3. The Customer receives on e-mail address provided by him an automatically generated message with request to confirm placing the Order through clicking in link added to the message. 1. The amount for the Goods and delivery costs can be regulated according to the following possibilities: a. in cash (cash on delivery) in case of providing the Goods by the Supplier b.by credit card- using payment system enabling on-line payments on Internet webpage of the Shop, in situation, when the card owed by the Customer gives him such possibility c by bank transfer and Internet bank transfer through the Service paypal. d. by bank transfer: Santander Bank 02 1090 2705 0000 0001 4738 6368 2. On Customer's demand the Supplier will prepare electronic VAT invoice for the order. 1. Delivery of the Goods is made by shipment of ordered goods to the address indicated by the Customer, through available forwarding companies (couriers). The shipment costs are added to order's costs, according to shipment price lists. Orders already paid or cash on delivery we send within period of 7 working days, calculated from next day after the day of placing the order (in working days). Approximate delivery time is from 1 to 7 working days from the day of confirmation of the Order by the Shop. 2. The client is requested to inspect the parcel upon taking delivery from the courier. In case of shipment decrease or damage, the Customer is requested to perform any activities indispensable to decide upon courier's responsibility by informing the Shop about this matter: write a protocol describing state of the shipment, circumstances leading to damage and sign the protocol both by the courier and shipment's consignee. 1. According to article 27 from Act of 30th May 2014 (Journal of Laws of 2014, position 827) concerning consumer rights, the Consumer has right to withdraw from the agreement without giving any reason, by presenting to the Shop a notice of cancellation in a period of fourteen calendar days. To comply with this deadline, you must send a statement before its expiry. 2. Please send the returned Goods to the following address: 3. The Client is obliged to immediately return the goods to the Supplier, no longer than within 30 days from the day, when he withdrawns from the contract. To maintain the period for withdrawal, the returned goods need to be sent back before the period's end. The consumer bears the direct costs of returning the goods. If the consumer chose delivery of the goods other than the cheapest one offered by the Shop, the Shop is not obliged to return the extra costs. 4. The Seller, no later than in period of 14 days from the day the Customer received the notice of withdrawal of the goods, will return to the Customer all payments made by him, without delivery costs, however he can hold the return of the payment until the moment when he receives the Goods back or the Customer will deliver a proof of its sending back. 5. The Customer is responsible for decreasing the worth of the Goods as a result of using it in a way other than what is necessary to establish the nature, characteristics and functioning of the goods. What is more, according to article 38 of Act number 5 concerning consumer rights, a right to withdraw from distance and off-premises contracts, does not concern the Consumer in regard to contracts, whose subject are goods delivered in sealed package, which cannot be returned because of hygienic reasons, if the package has been opened after delivery. 6. Detailed justification concerning withdrawal from the contract can be downloaded here, and sample of the document here. 7. The Shop does not accept returns as returns of cash on delivery. The amount received is always sent back to the customer after acceptance of the return, on a bank account given by the Customer, in period of 14 days after reception of the goods and correct Customer's bank account number. 1. To Customers being consumers, the Seller is responsible for discrepancy between the Goods and the agreement.To Customers not being consumers, the Seller is responsible according to the rules set out in Civil Code 2. Products offered by the Shop are covered by the manufacturer's warranty. Information about warranty concerning every product may be find in product's description on Shop's webpage. 3. The Shop bears liability to the Consumer for non-compliance with the order of the ordered goods, in the case the delivered goods have defects, which results in decreasing its value or usability for the purpose defined in the contract or resulting from the circumstances or purpose of these goods; also, in the event when the goods do not have the qualities, of which the Shop assured, or if the goods were delivered to the Consumer incomplete and by the time of the agreement the Consumer did not know about it. 4. The condition to maintain the right to make a complaint is informing about the defect within period of 24 months (after 14 days from reception of goods). The Customer has right to: withdraw from the agreement, decrease the price, making replacement delivery of the Goods, repair. The complaint shall be investigated within 14 days from the date of reception of the Goods concerning the complaint together with necessary documents. In case of necessity to present expert's opinion, the period of the complaint may be prolonged to 21 calendar days. 5. The defective Goods should be returned together with a description of causes of complaint into the following address: 1. The Client registers in the Shop and agrees on collecting and processing by the Seller personal data given in the form within the meaning of the Act of 29 August 1997 on the protection of personal data, in order to execute the Orders made in the Shop. 2. Provision of the personal data by the user is completely voluntary; however lack of acceptance for processing of personal data will disable registration and execution of orders of the Customer in the Shop. 3. The Customer can agree to receive from the Seller information for information and advertising purposes, also by electronic means of communication. Permission is granted by the Customer through ticking correct option on the registration form. Giving consent is not a legal condition for realization of the Order. 4. Every client has the right to access his personal data and to change it, also to demand deleting it. 5. The Seller that administers the set of personal data of the Clients is: NAOKO - naoko-store.pl 1. Terms and conditions enter into force on 5th May 2016. 2. The Terms and conditions may be changed with changes in the future. Every User will be informed about changes in the regulations by putting on the online webpage of the Shop information about changing of the Terms and conditions, showing the changes and leaving this information for 14 calendar days, and Users having User Account, will be additionally informed by the Shop through sending electronic message, presented by them in the registration form, showing changes in Terms and conditions. Information about changes in the Terms and conditions will be no later than 14 calendar days before establishing amended Terms and Conditions. If the User, having User Account, does not accept the new provisions of the Terms and conditions, he shall be obliged to inform the Shop about that fact within 14 days from the date of informing about changes in the Terms and conditions. 3. Any dispute related to service provided by the Shop shall be resolved by common courts of law.The Customer being the consumer, has the possibility of having recourse to an out-of-court complaint and redress mechanism before the Permanent Consumer Arbitration Court of the Provincial Inspector of The Commercial Inspection in Warsaw Information about methods of access to this way and dispute settlement procedures, may be found at the following address: www.uokik.gov.pl, in tab “Settlement of consumer disputes”. Warranty and complaint of Goods
NAOKO - Complaints
ul Wolska 38 RĄBIEŃ AB 95-070
Protection of personal data
ROMANOWSKA 55B / 32B
91-174 ŁÓDŹ Final provisions
Terms and Conditions
ul. Romanowska 55B / 32B , 91-174 Łódź
VAT: 7252288381
b) Customer- shall mean a natural person with at least limited capacity to perform acts in law and people with finished age of 13 years subject to articles 11-24 of the Civil Code, and also legal person or any other entity without legal personality having legal capacity. Kind, range and size of services supplied electronically
The condition of the contract execution
Payment terms
Delivery of ordered Goods
Return of the bought Goods
NAOKO - naoko-store.pl
ul. Wolska 38 CHART AB 95-070
Guarantee and complaint
NAOKO - naoko-store.pl
ul. Wolska 38 CHART AB 95-070
Privacy law
ROMANOWSKA 55B / 32B
91-174 ŁÓDŹ Final provisions
