Refund Policy

Phrases

Pursuant to art. 27 of the Act of 30 May 2014 (Journal of Laws of 2014, item 827) on consumer rights, the consumer has the right to withdraw from the contract without giving a reason by submitting a statement of withdrawal from the contract within 14 days of issuing the item. To keep the deadline, it is enough to send a statement before its expiry.

If you want to make a refund:

1. Print the return form and fill out the online version. You will receive confirmation of the return only when the magazine registers the package.

2. Pack the parcel with the return form (if you chose the paper version).

If you fill out the online return form, join the return card with the order number. CAUTION  There will be only reimbursement that can be identified.

3. Send a parcel to the following address:

NAOKO,
DTW Logistics
Kopytów 44E
05-870 Błonie

Note: Please provide the full address.

  • We do not realize orders from the online store in stationary boutiques.
  • The customer sends the returned product at his own expense, the time to withdraw from the contract is 14 days.
  • The funds will be refunded within 14 days of receiving the refund confirmation.
  • The receipt in electronic form does not require printing.
  • The goods sent to the return may not have any signs of use and must have originally attached labels.